How to Completely Restore Customer Confidence After Things Go Wrong

February 15th, 2010

Author Myra Golden looks at a case study of how you can still win back customers after things go wrong - by using the power of customer service. Read the rest of this entry »

Why Customer Focus Differentiates

September 26th, 2009

Discover the benefits of customer focus and the link with customer loyalty and profitability..

Read the rest of this entry »

Why Customer Focus Differentiates

September 26th, 2009

Discover the benefits of customer focus and the link with customer loyalty and profitability - by Ray Miller, the managing partner of The Training Bank. Read the rest of this entry »

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