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	<title>Return on Behavior Magazine &#187; Apologies</title>
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		<title>The Expanding Universe of Customer Service</title>
		<link>http://returnonbehavior.com/2010/01/the-expanding-universe-of-customer-service-2/</link>
		<comments>http://returnonbehavior.com/2010/01/the-expanding-universe-of-customer-service-2/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 18:30:42 +0000</pubDate>
		<dc:creator>Andrea Kallie</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Apologies]]></category>
		<category><![CDATA[Better Business Bureau]]></category>
		<category><![CDATA[Cable Company]]></category>
		<category><![CDATA[Cable Television]]></category>
		<category><![CDATA[Company Representative]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service Support]]></category>
		<category><![CDATA[Expanding Universe]]></category>
		<category><![CDATA[Frustrations]]></category>
		<category><![CDATA[Internet Cable]]></category>
		<category><![CDATA[Internet Connection]]></category>
		<category><![CDATA[Management Strategies]]></category>
		<category><![CDATA[Management Strategy]]></category>
		<category><![CDATA[Problem Resolution]]></category>
		<category><![CDATA[Reputation Management]]></category>
		<category><![CDATA[Tattered Reputation]]></category>
		<category><![CDATA[Timely Manner]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Unparalleled Customer Service]]></category>
		<category><![CDATA[Wait Times]]></category>

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		<description><![CDATA[The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.. A growing trend in the Twitter universe is customer service support. Large companies and corporations are turning toward Twitter to offer unparalleled customer service and to solve problems before a situation escalates out of control. What [...]]]></description>
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