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	<title>Return on Behavior Magazine &#187; Anger</title>
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		<title>Ten Tips For Impeccable Customer Service</title>
		<link>http://returnonbehavior.com/2009/11/ten-tips-for-impeccable-customer-service/</link>
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		<pubDate>Thu, 26 Nov 2009 11:12:01 +0000</pubDate>
		<dc:creator>Bill Hogg</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Anger]]></category>
		<category><![CDATA[Angry Customer]]></category>
		<category><![CDATA[Circumstances]]></category>
		<category><![CDATA[Crowd]]></category>
		<category><![CDATA[Dignity]]></category>
		<category><![CDATA[Empty Promises]]></category>
		<category><![CDATA[Frustration]]></category>
		<category><![CDATA[Good Customer Service]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Human Beings]]></category>
		<category><![CDATA[Impeccable Customer Service]]></category>
		<category><![CDATA[Outstanding Customer Service]]></category>
		<category><![CDATA[Position Of The Moon]]></category>
		<category><![CDATA[Providing Outstanding Customer Service]]></category>
		<category><![CDATA[Repeat Business]]></category>
		<category><![CDATA[Responsible Adults]]></category>
		<category><![CDATA[Sky]]></category>
		<category><![CDATA[Two Ways]]></category>
		<category><![CDATA[Whims]]></category>
		<category><![CDATA[Word Of Mouth]]></category>
		<category><![CDATA[Word Of Mouth Advertising]]></category>

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		<description><![CDATA[If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help. There are two ways to fix every problem. The immediate solution is to take care of the customer, leave him or her happy, and [...]]]></description>
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		<title>Why customers love to complain</title>
		<link>http://returnonbehavior.com/2009/09/why-customers-love-to-complain-2/</link>
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		<pubDate>Sun, 27 Sep 2009 10:23:26 +0000</pubDate>
		<dc:creator>Peter Niemeyer</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[3g]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Anger]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Catch 22]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Constructive Criticism]]></category>
		<category><![CDATA[Customer Complaints]]></category>
		<category><![CDATA[Customer Input]]></category>
		<category><![CDATA[Dogpile]]></category>
		<category><![CDATA[Free Software Upgrades]]></category>
		<category><![CDATA[Interplay]]></category>
		<category><![CDATA[Iphone]]></category>
		<category><![CDATA[Market Transparency]]></category>
		<category><![CDATA[Marketer]]></category>
		<category><![CDATA[Raising The Bar]]></category>
		<category><![CDATA[Satisfaction]]></category>
		<category><![CDATA[Seth Godin]]></category>
		<category><![CDATA[Speedy Delivery]]></category>
		<category><![CDATA[Unhappy Customers]]></category>

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		<description><![CDATA[Complaining, complaining, complaining&#8230;more and more people are complaining about everything. Seth Godin states in his Blog that &#8220;we b*%§# and moan about a Facebook redesign, when it&#8217;s a free service; we can&#8217;t wait to get our hands on the new 3G iPhone, but dogpile on Apple when free software upgrades don&#8217;t appear quickly enough for [...]]]></description>
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