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	<title>Return on Behavior Magazine &#187; American Society Of Quality</title>
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		<title>5 Steps to Keeping Your Customers</title>
		<link>http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/</link>
		<comments>http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 00:12:37 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[5 Steps]]></category>
		<category><![CDATA[American Society Of Quality]]></category>
		<category><![CDATA[Ceo]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Continuous Feedback]]></category>
		<category><![CDATA[Credit Crunch]]></category>
		<category><![CDATA[Critical Situation]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Economic Crisis]]></category>
		<category><![CDATA[Effective Communication]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Financial Turmoil]]></category>
		<category><![CDATA[First Contact]]></category>
		<category><![CDATA[Hunting]]></category>
		<category><![CDATA[Indifference]]></category>
		<category><![CDATA[Lifetime]]></category>
		<category><![CDATA[Reputation]]></category>
		<category><![CDATA[Surveys]]></category>
		<category><![CDATA[Voice Of The Customer]]></category>

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		<description><![CDATA[Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. It is evident, however,that in these times customers are more cautious when they buy, more selective when they choose. This means that a lot of companies have lost revenue [...]]]></description>
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