Return on Behavior Magazine
Home for marketing and customer service professionals

Posts Tagged ‘Adele’


The Power of Perceptions in Shaping Customer Satisfaction

Is the glass half empty or half full? The definition resides in your customers’ eyes..
by Adele Sommers


The state of Customer Experience 2007

According to a recent report, outstanding customer service is more important than low prices and quality products.
by Micheal Leander Nielsen