Return on Behavior Magazine » Actionable Steps http://returnonbehavior.com Home for marketing and customer service professionals Mon, 09 Jan 2012 09:09:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Opinion: Why customer satisfaction surveys don’t work http://returnonbehavior.com/2009/09/opinion-why-customer-satisfaction-surveys-dont-work/ http://returnonbehavior.com/2009/09/opinion-why-customer-satisfaction-surveys-dont-work/#comments Sun, 27 Sep 2009 11:10:41 +0000 William Cusick http://returnonbehaviormagazine.com.previewdns.com/?p=860 http://returnonbehavior.com/2009/09/opinion-why-customer-satisfaction-surveys-dont-work/feed/ 1