Prerequisites for cross and up-sales

January 19th, 2010

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

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Five Tips for Marketing in a Recession

September 26th, 2009

The U.S. economy is in a recession and that as marketers, we need to work within that reality. Here are some tips for what you should do.

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Five Tips for Marketing in a Recession

September 26th, 2009

Are we in a recession? Maybe, maybe not. However, let’s assume that at least the U.S. economy will be in a recession and that as marketers, we need to work within that reality. Read the rest of this entry »

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Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

Bookmark and Share

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. But unfortunately most of the time these important employees have become controlled by handling and hold times, rather than building the important relationship between customer and company. Read the rest of this entry »

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