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	<title>Return on Behavior Magazine &#187; 23 facts</title>
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		<title>23 Facts you can&#8217;t ignore about customers&#8217; loyalty and satisfaction</title>
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		<pubDate>Fri, 25 Sep 2009 23:42:24 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[23 facts]]></category>
		<category><![CDATA[American Banks]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Customer Defection]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service Strategy]]></category>
		<category><![CDATA[Defection Rate]]></category>
		<category><![CDATA[Dissatisfied Customers]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[facts on customer loyalty]]></category>
		<category><![CDATA[Good Customer Service]]></category>
		<category><![CDATA[Inbound Service]]></category>
		<category><![CDATA[Mckinsey]]></category>
		<category><![CDATA[Retail Bank]]></category>
		<category><![CDATA[S Sales]]></category>
		<category><![CDATA[Six Times]]></category>
		<category><![CDATA[Typical Company]]></category>
		<category><![CDATA[Unhappy Customers]]></category>

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		<description><![CDATA[These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction! Facts about customer experiences and referrals 1. A good customer experience is told to 8 other people 2. A bad customer experience is told to 22 other people 3. It takes 10 good experiences to make up [...]]]></description>
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