3 Steps To Start Listening To Your Customers

October 25th, 2010

In TeleFaction we have worked with the Voice of the Customer disciplines for almost a decade now. Working with customers like Danske Bank and TopDanmark. Read the rest of this entry »

3 Steps To Start Listening To Your Customers

September 14th, 2010

In TeleFaction we have worked with the Voice of the Customer disciplines for almost 10 years now. Read the rest of this entry »

How to Completely Restore Customer Confidence After Things Go Wrong

February 15th, 2010

Author Myra Golden looks at a case study of how you can still win back customers after things go wrong - by using the power of customer service. Read the rest of this entry »

Am I a bad customer?

September 25th, 2009

Pardon me. But I have a question for you. Can you help me understand why my bank and my insurance company do not want anymore of my money?

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