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June 8th, 2010

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Measuring customer experience

May 26th, 2010

The CEO of TeleFaction discusses how you can measure the customer experience effectively to produce true levels of satisfaction. Read the rest of this entry »

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The Gravity of Customer Experience Enhancement

May 21st, 2010

Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business. Read the rest of this entry »

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Your Customer Service: It’s Not As Good As You Think

May 21st, 2010

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied? Read the rest of this entry »

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Eight mistakes to avoid with your customer loyalty program

May 21st, 2010

Matt Heinz, the principle of Heinz marketing guides you through the best practices in creating a loyalty scheme. Read the rest of this entry »

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How to Build Customer Loyalty – Make and Keep Credible Promises

May 21st, 2010

It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. Read the rest of this entry »

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Five Incentives for Customer Experience Focus

May 21st, 2010

Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »

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Achieving more value with less

May 21st, 2010

Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »

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Four P’s Of Customer Retention

May 21st, 2010

It has been approximately 40 years since marketing professor and guru Dr. Philip Kotler coined the concept of the four P’s of marketing – product, price, place, and promotion. Read the rest of this entry »

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Five Incentives for Customer Experience Focus

April 28th, 2010

Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »

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