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June 9th, 2011

Measuring the customer experience

We take a look with Fredrik Abildtrup, the CEO of TeleFaction on how to measure the customer experience..

Using his experience, he takes us through the steps that we need to go through in order to really gain the insights of the customer.







About the author: James Digby

At TeleFaction, James is responsible for the Marketing efforts throughout the organisation, dealing with Market Analysis, Sales and Marketing collateral, Strategic Communications, PR and Online Marketing content.

TeleFaction – your specialist for integrated, and automated multichannel customer surveying. Whether in-bound calls, face-to-face meetings, email or direct mail – we can measure it all - constantly and organisation wide.

Visit TeleFaction’s website: www.telefaction.com

http://twitter.com/telefaction


About the Author

James Digby

At TeleFaction, James is responsible for the Marketing efforts throughout the organisation, dealing with Market Analysis, Sales and Marketing collateral, Strategic Communications, PR and Online Marketing content.

TeleFaction – your specialist for integrated, and automated multichannel customer surveying. Whether in-bound calls, face-to-face meetings, email or direct mail – we can measure it all - constantly and organisation wide.

Visit TeleFaction’s website: www.telefaction.com

http://twitter.com/telefaction






 
 

 
 

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