Edition 16

The Impact of Employee Performance on Customer Experience

In times of crisis, several companies need a good knock on the head to come back to the basics and stop the search for the guilty. Read this »

Everybody is Wrong

What conventional wisdom that “everybody knows” can you challenge?

Read this »

Dispelling Customer Loyalty Myths

If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task. Read this »

Seven Ideas to Stop Marketing Wastage

In any organisation, marketing is one of the most difficult functions, largely because there’s so much to do and so little time…

Read this »

Customer Service is Key in Today’s Economic Climate

Do you know how much your customers are helping you survive the downturn?


Read this »

Forget the crisis! Be S.M.A.R.T. !

It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read this »

Study finds word-of-mouth’s impact on loyalty

In an unfavourable economic climate, companies must focus more than ever on superior customer experiences.

Read this »

Customer Experience: More Important Than Ever in Tough Times

If customer experience is a viable differentiation strategy in good times, it is doubly so today. Read this »


  • Published by TeleFaction

    Want to know how Return on Behavior can help your business?
  • Tag Cloud

    Facebook