Edition 24

Focusing on your target customer

In today’s highly competitive world, there is a natural tendency to focus on the product or service, to somehow update it or improve it so you can stay one step ahead of your competition. Read this »

The one measure of customer satisfaction on the Web

Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise. Read this »

5 minutes on the value of customer service

Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Read this »

6 steps to Improve Customer Service Right Now

We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). Read this »

Align Customer Experiences With Expectations by Using 6 Proven Strategies

Are You Carrying on Your Cast Promise? Six Strategies to Adjust your Chump Experiences Expectations. Read this »

Measuring customer experience

Fredrik Abildtrup, the CEO of TeleFaction discusses how you can measure the customer experience effectively to produce true levels of satisfaction. Read this »

Your Customer Service: It’s Not As Good As You Think

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied? Read this »

The Gravity of Customer Experience Enhancement

Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business. Read this »


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