Edition 18

Consumer Behavior Revolution

There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks.

Read this »

The Expanding Universe of Customer Service

The way in which we care for customers is expanding fast. Welcome to the exciting world of social media..

Read this »

Top ten marketing media trends for 2010

Looking ahead to 2010, marketers will face continuing hard times with an increasing consumer focus on personal choice in terms of marketing media. Read this »

Management Imperative #1: Invest In Culture As A Corporate Asset

Why do companies create capital expenditure approval processes and develop strict cash management procedures? Read this »

Ten Tips For Impeccable Customer Service

If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help.

Read this »

Give your customer a wink

Once upon a time, business owners used to know their customers by name.


Read this »

WoM marketing worth US$3bn by 2013

Spending on word-of-mouth (WoM) marketing rose by 14.2% to US$1.54 billion in 2008, despite the worst economic recession in 70 years.

Read this »

Navigating the Changing Winds - 6 Master Strategies to Building Customer Loyalty

Spending time getting to know your customers will help you reap long term benefits in profitability.. Read this »


  • Published by TeleFaction

    Want to know how Return on Behavior can help your business?
  • Tag Cloud

    Facebook