Edition 01

Learn why employees need more attention

The secret to creating lasting customer experiences is to identify and address the areas of improvement for employees in the frontline.

Read this »

Experiential marketing growing

Consumers report that experiential marketing is more influential. And that makes sense for marketers too. Read this »

The money in your Customer Experience

The service, that your customers experience is a key component in your ability to secure customer loyalty. Read this »

t

o n

Customer satisfaction delivers future cash flow

How can marketers better link their activities to the measures that matter most to CEOs? We look into a study from 2003…

Read this »

Service and marketing facts you cannot ignore

This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore.

Read this »

The role of marketing in the experience economy

Marketing often plays a highly circumscribed role of marketing communications in companies.

Read this »

Loyal behavior reflects on ROI

Persistence with loyalty development undoubtedly led to a surplus on the bottom line, and simply proves the invaluable link between…
Read this »

Creating customer experience

From 1990 to 2000 the number of products available to the world doubled. Read this »


  • Published by TeleFaction

    Want to know how Return on Behavior can help your business?
  • Tag Cloud

    Similar Posts

      None Found