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Joe Wheeler
managing the customer experience

Managing the Customer Experience: Turning customers into advocates

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Don Peppers
managing customer relationships

Managing Customer Relationships: A Strategic Framework

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John R. DiJulius
whats-the-secret-to-providing-a-world-class-customer-experience

What’s the Secret: To Providing a World-Class Customer Experience

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Christina H. Brodie
voices into choices

Voices into Choices: Acting on the Voice of the Customer

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Debra Perkins
listening to the voice

Listening to the Voice of the Customer

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