Return on Behavior Magazine
Home for marketing and customer service professionals



Customer Experience

November 21st, 2011

Fathoming Amazon: 9 Things to Know (Infographic)

The guys over at Frugaldad have been thinking about Amazon recently, and with good reason.

The story of its growth in the last 17 years can only be compared to the thunderous rise of Walmart.  And in some ways, the curve is steeper: the million-title-bookseller turned world’s-largest-retailer hit the $50 billion sales mark in half the time it took Walmart.  As far as online sales go, Amazon has laid waste to a list of successively higher-caliber competitors.  Playing full-court with Barnes & Noble to Walmart all the way to Apple, Amazon just keeps outgrowing its labels: bookseller, e-tailer and now tech company?

All at the same time as constantly topping the customer service and experience rating charts. Co-incidence? We here at Return on Behavior don’t think so!

Amazon Infographic

Source: Frugaldad.com

 


About the Author

TeleFaction A/S

TeleFaction is an international privately owned, Danish company founded in 2002. We deliver Return on Behavior®, a patented concept that helps large organizations drive growth and increase profitability through improved customer loyalty. Our clients believe that the process of becoming customer-centered starts from acknowledging that their performance for service can always get better.

Our team of experts within Customer Experience Management produce surveys, gather and analyze data on your customers’ level of satisfaction at all contact points. These measurements are used to understand the clients´ needs in order for you to create positive customer service that guarantees retention. As a result, you also increase employee engagement, sales efficiency and improve your product and services.

This is because, at TeleFaction, we know that the bottom line of any effective customer service strategy is the maintenance of a constant corporate message that managers, employees, and customers understand and trust.






 
 

 
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One Comment


  1. It’s a very interesting infographic showing how mush and how big Amazon has grown. I do believe they are joining the big boys at the top. Apple here they come.



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