Return on Behavior Magazine
Home for marketing and customer service professionals



Customer Experience

June 8th, 2011

It’s not about the customer…

customers right

Customer service is a sometimes long-forgotten asset. To create unforgettable customer service, you need to begin with unforgettable employee experiences.

In this video, John explains more

 


About the Author

John Hersey

John Hersey helps companies create the leaders they need. He speaks to audiences at dozens of conventions, national and regional sales meetings and executive conferences each year and conducts workshops to assist leaders in the implementation of the principles and concepts presented in his book "Creating Contagious Leadership".

Clients see him as a trusted partner and executive advisor in the process of transforming their organizations to meet the leadership challenge of the next decade.

For more information, or to book John for your company, go to www.johnhersey.com






 
 

 
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