Edition 31

Global Customer Service Barometer

8th June 2011 By James Digby no comments

The recent report published published by American Express® tells us the state of the customer service industry - with some interesting findings!

Below you will find a handy infographic to help you digest the details.

If however you want all the nitty details, you can click HERE to get your free PDF report.

About the author: James Digby

At TeleFaction, James is responsible for the Marketing efforts throughout the organisation, dealing with Market Analysis, Sales and Marketing collateral, Strategic Communications, PR and Online Marketing content.

TeleFaction – your specialist for integrated, and automated multichannel customer surveying. Whether in-bound calls, face-to-face meetings, email or direct mail – we can measure it all - constantly and organisation wide.

Visit TeleFaction’s website: www.telefaction.com

http://twitter.com/telefaction

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