Return on Behavior Magazine
Home for marketing and customer service professionals

Archive for November, 2014


How to Completely Restore Customer Confidence After Things Go Wrong

Author Myra Golden looks at a case study of how you can still win back customers after things go wrong - by using the power of customer service.
by Myra Golden


Happy Employees Means Happy Clients

It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees.
by John Hersey